Frequently Asked Questions
Everything you need to know about your Flower Knows experience.
Where does Flower Knows ship from and how long does it take?
We ship our products worldwide from our central distribution centers. Standard international shipping typically takes 7-15 business days, depending on your location and local customs processing.
Are Flower Knows products cruelty-free?
Yes, we are committed to ethical beauty. Flower Knows is a cruelty-free brand, and we do not test our products or ingredients on animals.
What is your return policy?
We offer a 30-day return policy for unopened and unused items in their original packaging. Due to hygiene reasons, we cannot accept returns on products that have been opened or swatched.
How can I track my order?
Once your order has been dispatched, you will receive a shipping confirmation email containing a tracking number and a link to monitor your package's journey.
What payment methods do you accept?
We accept a wide range of payment options including major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay for a secure checkout experience.
Are the products safe for sensitive skin?
Our products are formulated with high-quality ingredients; however, we recommend checking the full ingredient list on each product page and performing a patch test if you have specific allergies or highly sensitive skin.